Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the following business day.

• Standard Delivery: 2–5 business days.
• Express Delivery: 1–2 business days (where available; additional charges apply).

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your delivery status using your registered phone or WhatsApp number.

No. Standard shipping fees and replacement shipping fees are non-refundable and calculated at checkout based on your location and selected delivery method.

Return requests must be submitted within 24 hours of receiving your order. To be eligible:

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.
• Proof of purchase (receipt or order confirmation number) must be provided.
• Non-returnable items: Worn or used items, final clearance items, and promotional/gift cards.

1. Contact our support team within 24 hours of delivery.
2. Provide your Order Number, reason for return/exchange, and photos of the item.
3. Upon approval, our support team will provide step-by-step return instructions.

Contact customer support immediately with your order number and photos of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.

Refunds are processed after the returned item is received and inspected at our warehouse. Final processing time depends on your payment provider's financial settlement policies.